Return & Refund Policy – Standard Corporation

1. Scope

This policy applies to all retail customers and distributors purchasing surgical electrodes, hospital textiles, surgical instruments, and skin products from Standard Corporation through online or physical sales channels.

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2. Online Purchases

All online purchases are strictly non-returnable and non-refundable, except in the event of a verified quality defect confirmed by the Company’s Quality Control Team.

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3. Physical Purchases

Products purchased from physical outlets may be returned or exchanged within three (3) days from the purchase date, provided:

• The original purchase receipt is presented.
• The product is unused, in its original condition, and in intact packaging.

4. Conditions for Return

• The product is unused and in the same condition as at the time of sale.
• Original manufacturer’s or Company’s packaging is intact.
• Customer submits a formal complaint with supporting evidence (photos, video, or third-party verification).
• The product has not been opened or partially used.

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5. Product Category Rules

• Hospital Textiles: Non-returnable once product sample approved.
• Surgical Instruments: Non-returnable unless defect proven; must be unused and approved after QC inspection.
• Surgical Electrodes: Returnable only if seal intact, defect verified, and QC approves.
• Skin Products: Non-returnable except for verified distributor defects.